Refund policy

As every product is made to order, I do not accept returns or refunds unless the item is damaged in transit or if I am at fault. If you have any issues with your order please contact me hello@maddiesplantstore.co.uk and we will find a solution.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.